The video connects without any issue, but when we tap "connect audio" we get a message which comes up saying "Can't connect to Audio" "We're having a problem connecting to audio using your computer. If you do you not see the Computer Audioas an option, the organizer likely disabled it for this session and you will need to use a different method to connect to audio. Where is the dial-in number for my country? In my case I already had the QuoVadis Root CA2 certificate installed as indicated here. There might be an issue with the built-in internet audio. 04:39 AM. Can't hear or be heard clearly on your Webex conference? I've tried all of the above proposed solutions. Known Affected Release 2.5MR5 Description (partial) Symptom: When internal users join meetings using the internal SSL certificate, they receive the error message: Cannot Connect to Audio or Video You cannot connect to audio or video because we cannot valid the security certificate for your WebEx site. This was the reason that there was a certificate problem. Not really https://help.webex.com/en-us/WBX000026378/Meeting-Services-Removal-Tool. When user to join a webex session, he got this error Can't connect to Audio or Video You can't connect to audio or video because we can't validate the security certificate for your Webex site. This Suite of services now costs up to 40% less as a combined offer and . On the Quick Start page, select Audio Conference. Please can someone help me finding a way to solve this issue? Cause: 6. Error: This error may occur because your certificate is not yet valid, your certificate is expired, or the certificate has been modified and is no longer valid. Before Joining your Webex Meeting/Event 1. Select your microphone from the drop-down menu and click. Learn how to connect your audio, adjust your settings, and mute yourself and others. Please provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative. Click on Microphone. I am having the same issue on many of my users PCs. - edited You could also take a sniffer trace to see what happens on the network when you get the error message. If you want to use your mic and speakers to connect to the audio, you need to make sure. LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Read below to learn how to address Cisco WebEx connection problems once and for all. But when the users try to start or join meeting, it shows Cannot Connect to Audio or Video : You cannot connect to audio or video because the security certificate for your WebEx site is not trusted. There are some Windows XP that can connect to the Audio and Video normally. see Tips and Tricks for Using Audio With Cisco Webex. Connect audio. I had the same exact problem and eventually found out that the problem was that the time on my computer was set wrong. Clean cache, cookies, etc. Connect to Audio using the Internet (Mic and Speakers). In the Audio Conference dialog box, expand the Use Phone section. After updating the headset, re-download the mobile version of the Audio Hub for your phone if you previously uninstalled it. 2. "Computer Mode"might not be available for this session. - Network Requirements for Cisco Webex Regards, Shalid The port requirementand white list of the webrelated URL depend on what kind of WebEx set up you have in your infrastructure. But i have the message "cant connect ro camera. New here? If you intend to use your computer's connected or built-in microphone, select Use computer for audio. 07-10-2020 Was this article helpful? 04:13 AM Use your system's Bluetooth function to connect to the AirPods, and then tell Webex to use them. Customers can purchase the Webex Suite, a suite of collaboration products that include Calling, Meetings, Messaging, Polling, Events, and more, for $11.95 per user per month, less than the cost of lunch. You can mute everyone at once or you can mute people as they join. Not really If not, check the box beside Webex to give it microphone access. The solution was to set the correct time. If Webex App doesn't connect to a device automatically, you can manually connect to the device. Select the "Always allow https://app. To exit completely, click your user icon and choose "Exit Webex." For Mac users, you'll find the option to Quit Webex in the top menu under Webex. Please note, clicking the X in Webex only minimizes it to the system tray. Up to 500 participants can connect to the audio conference using Webex teleconference or VoIP only. If you're in a meeting room with several people, you all use . Then you can change any of the following settings: Choose the devices to use for the microphone, speaker, and ringer. Still getting exact same error. If you see this error message, then please try the following: We'll use your email address to have your information ready when you call. Hi Bruno, Zoom works well, however with WebEx when we join a meeting we are unable to connect audio. Turn on entry and exit notifications. You dont get audible / voice guidance when clicking the mute button on team as well. One of the built-in audio options that GoTo Meeting provides is using the internet to connect to the audio conference. Click the audio connection options in the Meetings app. How do I fix poor, choppy or robotic audio quality? we have SSL inspection on our Firewall, I create an execption for *.webex.com and I can connect to WebEx but not in audio. To test your speaker volume and microphone sensitivity at different levels, you can select Test speaker/microphone. 07-10-2020 If Webex App can't find the device, you can still connect to it by using a 9-character code and then entering the PIN. It doesn't appear to be an issue with the content filter or the firewall. They cannot unmute themselves. 1 Click your profile picture, select Settings, and select Audio. You might need to give the Web App permission to access your microphone. WebEx troubleshooting - Checking your audio You have plugged in your headphones or perhaps you are using your built in microphone and logged into WebEx and but you can't hear! To unmute yourself, go to the Participants panel, and select Unmute Did you ever find a fix for this? To mute yourself, go to the Participants panel, and select Mute Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Small business account management (paid user), Tips and Tricks for Using Audio With Cisco Webex, Adjust Your Microphone and Speaker Volume. Find answers to your questions by entering keywords or phrases in the Search bar above. In some cases, you may see an error in the audio settings that reads "Internet Audio Not Available.". Where is the "Join Muted" setting and why can't I disable it? I added the Webex app to trusted apps, and all domains as listed earlier in these postings are added to the trusted domains for all Webex-associated applications. When you mute participants, only 03-17-2019 This is your home to ask questions, share knowledge, and attend live webinars. Webex Support can accommodate a maximum of 1,000 participants. If you accidentally denied it permission, you will need to enable it so your audio can be heard. To mute or unmute specific people, go to the Participants panel, find their name, and select Mute Check you have clicked on Connect to Audio (the large button on the left side of the screen) A box will appear; make Select the drop-down list next to Use Phone, then select Call me at a new number. I've also tried multiple cables. The "Computer Mode"option might not be selected. This guide will help you: Check audio settings Check audio connections Check volume Help with echo cancellation Setup a phone connection So you can get work done now, and troubleshoot later. If you are using two separate devices for audio and video, such as the WebEx Meetings smartphone app, select Don't connect to audio. Time is correct, CA Cert is fine, Reinstall client hasn't helped. To find out more, I had the same behavior has the one you experienced and also did reinstall webex but still had the problem. If the host has muted you, then you cannot unmute yourself. I really don't know what to do at this point. I've also checked that the root certificate in the PC is up to date. If you are the training session host, you can mute any of the participants in your session. . Tried to connect using a different windows user. 9000 UDP - Webex Client Media (VoIP and Video RTP) Ephemeral Ports/8000 - 59999 TCP/UDP - Traffic from WebEx strongly recommend reading the details available in the following URL where it clearly defined the port usage as well as the domains which need to whitelist in the firewall. i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). My organization is experiencing the same problem, but not on all of our systems. Yes, thank you! The meeting host can enable/disable this option. Webex Audio is available in a Webex session. Copyright 2022 GoTo Group, Inc. All rights reserved. I start virtual camera in obs, then i start webex and meeting and i select obs camera. But when the users try to start or join meeting, it shows Cannot Connect to Audio or Video : You cannot connect to audio or video because the security certificate for your WebEx site is not trusted. To find out more, see Tips and Tricks for Using Audio With Cisco Webex . To resolve this, we recommend doing the following: 1) Exit Webex completely. Close any programs on your computer that you are not using to free up bandwidth. In the Manage Phone Numbers dialog box, you can select one of the following: You cannot participate in an audio conference by phone while you edit or update your phone numbers. Welcome to the Webex Community. so, check if your cert issuer is in trusted list of webex or not?.. Find answers to your questions by entering keywords or phrases in the Search bar above. You can also start a meeting in your Personal Room. You can join the meeting from the web app with no audio, or you can try joining from the desktop app. When the PIN displays on the device, just enter it in Webex App. I'm using public-signed certificate (DigiCert) for CWMS. Webex will use the default system audio devices unless told to do otherwise, but you can readily pick any connected audio devices, either before or during a meeting. 09:16 PM Before You Begin: If you're using a headset, make sure it's plugged into your computer. Yes, thank you! Do I need to create others exception on our firewall? the computer connect button actually has a button inside of itself, an option button. Before you join or start a meeting you can choose the settings you use for audio in the meeting. Rejoin the Webex - Leave the webex, and then rejoin again. I also double checked the certificate chain and made sure proper CAs were presents on my system (which was already confirmed when accessing webex.com: certificate chain is the same and in this case the chain was trusted). Cisco Webex Training provides the flexibility to connect audio in multiple ways when audio conferencing is enabled. While joining the Webex audio conference, users may encounter the following error if there is an open incident on the status information page: Check the Webex Status Information page for any open incidents, try a workaround if available on the status page, then retry. Reinstalled manually all certificates needed by Webex. Choose another audio connection option or try again.". Make sure tha tour camera device obs virtual camera is connected and working". Select your preferred speaker and microphone from the list by selecting the dropdown next to mute/unmute Remember, by default Webex will use your system settings, but you can choose another device if you'd prefer 3. -Network Requirements for Cisco Webex. 12-17-2015 Customers Also Viewed These Support Documents. 0 Likes Reply golf5367 replied to Breakfast_at_McD Oct 22 2020 02:38 PM - edited Nov 02 2020 12:39 PM. enabledAutoConnection boolean Flag to enable/disable automatically connecting to audio using a computer. You can try if you can access that by using the browser. Select "Cisco Webex Meetings" among the list of apps and see if the box is ticked. . NOTE: The headset can only be updated via the Windows or MacOS version of the Audio Hub. Was this article helpful? Overall: check if the intermediate certificate has been installed on CWMS, make sure the root cert is up to date on the PC, check that the PC is capable of checking for certificate revocation list (CRL) as listed in your certificate. You can adjust the volume of your speaker and microphone from here and check the Automatically adjust volume check box. How do I fix audio feedback (echo, static) during my session? 05:44 PM. 9000 UDP -Webex Client Media (VoIP and Video RTP), Ephemeral Ports/8000 - 59999 TCP/UDP - Traffic from WebEx, strongly recommend reading the details available in the following URL where it clearly defined the port usage as well as the domains whichneed to whitelist in the firewall. Desktop Mobile Web To adjust audio settings and preferences in a meeting or webinar, see Select audio settings for Webex Meetings and Webex Webinars. Cisco Webex Training provides the flexibility to connect audio in multiple ways when audio conferencing is enabled. Just search for the device in the app and then enter the PIN that appears on the device and you're connected. The Audio Broadcast will be established automatically. If you intend to connect by phone, select the Call in option. How to check that the PC is capable of checking CRL? New here? Thanks. What's site are used by WebEx? Windows XP is not supported for CWMS 2.5: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Planning_Guide/Planning_Guide/Planning_Guide_chapter_01100.html#reference_71EE5F550E5D4E89B982F64F16DCD0C2. How do I determine the source of unwanted noise during a meeting? Can't Join Meeting The web app doesn't support using your computer to connect to audio, which is the only audio connection option that is supported for this meeting. . Webex Audio (Hybrid Audio) allows attendees to join an audio conference using their computer (VoIP) or a phone. It just doesn't seem to recognize the interface as an audio I/O. This option includes the 'Call me' and 'Call in' options. This . I had the same issue the thing that fixed this problem was using the Webex removal tool to completely remove the application from my desktop and it worked fine, the error did not popup anymore. The beeps you hear when other participants are entering or exiting a meeting are off by default and only on by default for Call-in or Call me users. The first time that you join a session using the browser-based Web App, you will be prompted to allow the app permission to use your microphone. Please remember to rate useful posts, by clicking on the stars below. The most known issues regarding Cisco WebEx are: a software conflict between WebEx and your hardware connection issues on your part - low bandwidth, high loss, throttling, etc. After you join the training session, select one of the following: To mute or unmute yourself at any time, select the microphone icon. Use these resources to familiarize yourself with the community: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you are having difficulties joining a training session, you can troubleshoot the issues that you are facing. Unplug any extra audio devices that you are not currently using. Select your microphone from the drop-down menu and click Done. If you accidentally denied it permission, you will need to enable it so your audio can be heard. LogMeIn relaunches as GoTo! don't click on the option button, just click on the area just outside of that smaller button. To check if Webex has access to your microphone: Apple Logo > System Preferences (System Settings on macOS Ventura and above). We'll let you know when you can connect to audio again. I've plugged the FM3 directly into. Error: You cannot connect to audio or video because we cannot validate the security certificate for your Webex site. I hope this will help solving your issue. I just ran the portable OBS 26.0.1 (64bit) but i still have the same problem with webex meetings. I've been updating during the beta process with no issues. The reality is, Webex isn't as expensive as everyone seems to think. Then go to the menu, under Communication, Click on audio Broadcast. Discover your all-new GoTo. Select the drop-down list next to Use Phone, then select Manage phone numbers. Choose how you want to connect to the audio, mute or unmute your microphone, and turn your video on or off before you join a meeting or webinar. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge). Then, go to 'Microphone' and under the microphone settings, select the checkbox for 'Automatically Adjust Volume' and click on the 'Apply' button. Switch your audio connection in a Webex Meeting Home / Article Product: Webex Meetings Release: WBS39 November 03, 2021 | 14636 view (s) | 111 people thought this was helpful Switch your audio connection in a Webex Meeting Was this article helpful? What did fix the issue was turning on automatic time zone (my clock was off of 2 hours, should'nt result in certificate issues anyway), and force sync time. If your device doesn't show up in the search results or you can't connect to the network to even search for the device, click Connect using 9-character code. Connect to Webex Audio You can join a Webex training session from your Webex site or from your email invitation. Why do I hear beeping when I am in session? The device is usb 2.0 but that shouldn't matter plugged into a 3.0. It can see it connected in the device manager. I also had to force sync the time of my computer, for some reason on every boot the time was in another timezone and i didn't realize it until i checked. I'm running CWMS version 2.5 MR6. Webex client can't connect to audio or video due to ssl certificate error Hi everyone, i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). Choose how you want to hear the audio in the meeting: Use computer audio Use your computer with a headset or speakers. You can hear the audio and microphone works, but cannot mute/unmute Team from the headset . Webex client can't connect to audio or video due to ssl certificate error, Re: Webex client can't connect to audio or video due to ssl certificate error, Customers Also Viewed These Support Documents, https://help.webex.com/en-us/WBX000027232/Error-Cannot-Connect-to-Audio-or-Video-While-Joining-Audio-or-Video-in-the-Meeting. Make sure that the 'Always Use the audio and video settings' option is selected. For this reason i'm not allowed anymore to enable meeting audio and video, so i can't see or hear anyone during the meeting. Update the device drivers for your sound hardware. It seems to be unstable and has connectivity and video-audio call issues. or Unmute So I moved it back to USB2 port and it works perfectly again. Manually reset the Audio Broadcast - Close the Audio Broadcast window. It's kind of a tiny UX issue- when you initially click on the connect to audio button, you'll see the 3 options: phone, phone, and connect using computer. Verify that " Use computer audio" is selected 2. - edited Join a Training Session There is more than one way to join a training session. Mac OSX Ventura 13.0.1 I've tried restarts of the computer and FM3. Some other users using Windows XP SP3 can start or join meeting without problem. Why can I hear audio but not see the presentation? Why can't I connect to audio with my phone? Use these resources to familiarize yourself with the community: Webex Audio Problems due to Certificate issue, Customers Also Viewed These Support Documents. At this point, the audio broadcast should be restabilshed. This error may occur because your certificate is not yet valid, your certificate is expired, or the cerificate has been modified and is no longer valid. See Figure 1 and 2 below. In the Audio Conference dialog box, choose a different audio connection. There are some users using Windows XP SP 3 can browse to WebEx Site URL without certificate error. I'm sure that i've uploaded the intermediate certificate to the server. Go to 'Meeting Join Options' from the Webex settings. There are some users using Windows XP SP 3 can browse to WebEx Site URL without certificate error. When this option is set to true, the user is automatically connected to audio via a computer when they start or join a Webex Meetings meeting on a desktop. Go to Security and Privacy > Privacy tab. GoTo Meeting .com to access your microphone" option. Click the Camera icon in the address bar. Remove all webex software from the system and reinstall again (using an official webex tool) Used various browsers to try, even IE. I wanted to install the official release but FM3-Edit is no longer connecting to the FM3 FM3-Edit is version 1.05.12 FM3 - 6 Beta 6. Does anybody have any idea? Then, enter the code that's on your device and click Next. after many searches, i found out our CA-Cert-Issuer is not trusted by the Webex at all.. our customer use "Sectigo" certs, and "Sectigo" company is not in trusted list of webex system, but most of our customers use "Certum" certs and they are fine and no problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Another type of audio - is Webex Teleconference. Below link for all the network requirements for WebEx, https://collaborationhelp.cisco.com/article/en-us/WBX264. Dear all, I currently still run into this problem: Webex Audio connection fails, unless I set eblocker on pause for my macbook. Change Your Audio Connection Get Called at a Different Number Edit or Update Stored Phone Numbers Adjust Your Microphone and Speaker Volume Webex client can't connect to audio or video due to ssl certificate error Go to solution mattia_fiorino Beginner 05-06-2020 12:08 PM Hi everyone, i was using webex for a while without any issue until a couple of weeks ago it started showing an error pop-up at the beginning of every meeting (see the picture below). I have tried to reload my computer, to uninstall and install again webex client and even to restore my operating system, but nothing worked and i can't find a solution for the problem. Check whether the issue was resolved. you can unmute them. It works great with my PC, but I can't get my Max to connect to it. Use the sliders to adjust the speaker volume and microphone sensitivity. Webex can select easily use any attached audio devices, including AirPods. In Cisco Webex Training, you can use Webex Audio to seamlessly collaborate with other participants. If . In this case, you will need to use your computer's mic or speakers to hear and be heard. There are no meeting-level options to enable or disable this feature. In the server and intermediate cert there may be CRL Distribution Points entry. The organizer chooses which audio options are available for each session, so it's possible that not all options will be available in the session you are attending. 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