Use SupportPR to determine Personal Room settings for your users. If you specify a location on a computer on your network, ensure that: (Optional) Available for Cisco Webex Support sites with the Remote Access option only. Gain insights into user adoption. I was not able to get this to work following the Webex instructions. (Optional) Specifies the users PCN audio personal identification number. (Optional) For Enterprise Edition sites with Cisco Webex Events. Currently, Control Hub supports up to 200,000 contacts per organization. Enter numbers only; do not include punctuation, such as dashes or periods. Opening a comma delimited file in Notepad. The administrator can download the logs to a comma-separated values (CSV) file. Enter a value in the Calling Behavior column if you want to change the way calls happen for specific users. For workaround instructions, see Open a CSV fle in Microsoft Excel and keep the leading zeros in this article. ILCI: International call-in numbers. Specifies that a shared application or desktop appears in 16-bit color in the viewer or the support representative's or customer's screen. Customers Also Viewed These Support Documents. This field can contain one of the following values: If the field is left empty, the default value is Y. 26-Aug-2022. Enter numbers and underscores (_) only; do not include punctuation, such as dashes or periods. If you exceed the total number of extra computers for your site, Webex Site Administration may not be able to create or update all accounts for which you allocated extra computers. 25. This measure protects you from inadvertently modifying users' services. Specifies that the user can host sessions in which attendees receive a phone call from the Webex site to join a teleconference. Each attendee first calls a phone number, and then hangs up. If you do not specify a time zone for the user, Site Administration uses the time zone specified for your meeting service website. (Optional) Specifies if the user can use One-Click. If the field is left empty, the value is 0. An Index value must be a unique number from 1-500, inclusive. The following are the error messages that you may encounter while uploading the CSV files: DISPLAY_NAME_MANDATORY_ERROR_MESSAGE = "Display Name is mandatory in Input CSV. If you leave this field empty, all information is retained. Applicable only to Cisco Webex sites that have the Billing Administrator option. You can specify multiple email address, by separating them with commas and without spacesFor example: jsmith@anyco.com,mbartel@anyco.com. Other than that option, there is no way to download and save those messages. Drag the updated CSV file into the Import section of the Bulk Modify User Attributes window. Columns that you remove from the file do not have any chance of altering data. You must not attempt to change User Status with CSV import. We suggest you use a text editor to make .csv updates. If the check box is left empty, the value is left blank. 2: Click Delete in the Delete Contacts dialog box .. 3: To delete all contacts sourced from Control Hub, click the Select all users option in the action bar after checking the check box and click Delete in the Delete Contacts dialog box. To assign a location, enter the the name in the Location column. Jako pln sprvce nebo sprvce uivatel a zazen mete po vytvoen loh spravovat tyto lohy v centru Webex Control Hub. (Optional) Specifies the number that you dial to call a pager user who resides in another country. 0: Disable Live Streaming (Default setting). This article is about adding and modifying users, in general. If the field is left empty, it defaults to 0. Removing columns can cause features to stop working. Some spreadsheet editors remove the + sign from cells when the .csv is opened. (Optional) These fields contain data only if your site provides users with personal teleconference accounts, through the Webex Meetings Telephony API or the teleconference accounts option. Under Meetings, select Sites, and then choose the site that you want to create a template for. The address book contains your company address book (if you maintain one) and allows the user to maintain a contacts list. Click Call Park Group > Create Call Park Group . This field can contain one of the following values: STD: Specifies that the user account receives the My Webex Standard privilege. I'm trying to import contact with still the sameunsuccessful result. If the field is left empty, the value is the session type which supports TelePresence with the minimum meeting type ID. For more details on a specific contact, click the contact and view the details on the pane that appears on the right side of the screen. The first tracking code is used for billing and invoicing. If you leave this field empty, all information is retained. Same problem still. The error log lists each record that failed to update, along with a reason for the failure. 2. Applies only if you specified the Auto Record (AREC) for STOptions for the user. (Required) Specifies the user's email address. Same for me. Under Platforms, click Webex Teams. (Required) Specifies the last name of the user to whom this account belongs. In the following list, the short name appears next to the corresponding language. (Optional) Available for Webex Support sites with the Remote Access option only. The Webex Meetings-specific CSV file method is the best way to modify: Webex Meetings-specific attributes for many users. PCNAcc1TollCallinNumPCNAcc3TollCallinNum, PCNAcc1TollFreeCallinNumPCNAcc3TollFreeCallinNum. You can specify multiple computers for a user account. Status, NATIVE_SIP_CALL_TO_UCM_W_USER_EMAIL_DOMAIN, CALL_WITH_APP_REGISTERED_FOR_WEBEXCALLTEL, Configure and Manage Your Webex Calling Users, User Statuses and Actions in Cisco Webex Control Hub. To determine which teleconferencing services your organization supports, refer to the Site Administration home page. A compliance officer can be set in Webex Control Hub and they are able to download messages posted in Webex Teams. If you export user account data, these fields populate with the teleconferencing numbers from the users personal teleconferencing accounts. HOST: Specifies that the user has a host account. If you leave this field empty, the value is left blank. The user can sign in to the Webex site to host meetings. If you exceed the total amount of extra storage space for your site, Webex Site Administration may not be able to create or update all accounts for which you allocated extra storage. (Optional) If your site includes the My Webex option, specifies whether the user can use their My Webex area on your site to access and maintain a list of meetings that they scheduled. (Optional) Specifies the default TelePresence session type, as set in the user Preferences page. If the field is left empty, it prompts for an email address. (Optional) Specifies whether download bandwidth optimization is enabled for your Webex Events users. Do not add or edit data in these fields. If you leave this field empty, it defaults to 1. Specifies that the user can host meetings or training sessions in which attendees receive an international phone call from the Webex site to join a teleconference. Enter numbers only; do not include punctuation, such as dashes or periods. If the import is unsuccessful, the page displays the number of errors. Indicates an identification number that Webex Meetings database for Site Administration automatically generates for the account. Did Anyone ever solve this? Did you try saving as CSV/Excel? You must have either a phone number or an extension. It allows the administrator to set up and manage Hybrid Services. You can specify only those users who have accounts on the same Cisco Webex site as this user. WSF: Window, scale to fit. I had to figure out that I had to use Notepad++ to Find and Replace commas to \t, and that I needed to use the Encoding menu to save as UCS-2 LE BOM (UTF-16LE). You can update service assignments for up to 20,000 people in Cisco Webex Control Hub, including Hybrid Services and Webex meetings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. CALL_WITH_APP_REGISTERED_FOR_WEBEXCALLTELEnter this string to use the Webex Calling app option. Use a spreadsheet editor to open the CSV file template, change the user settings, and then save the file. The template helps to ensure that your CSV file contains all required column headings, in their proper format. The code-value information fields in a CSV file are not case-sensitive. (Optional) Specifies additional information about the user's mailing address, if necessary. Status, Directory Number, (Optional) If Tracking Codes are enabled on your site, fields can be renamed as desired to track information. However, I was able to get this to work by doing the following: 1. Enter numbers only; do not include punctuation, such as dashes or periods. I'm trying to import contact with still the sameunsuccessful result. If the field is left empty, all information is retained. User ID/Email (Required), User Some spreadsheet editors remove the + sign from cells when the .csv is opened. If the field is left empty, it defaults to N. (Optional) Specifies the pager number the user must use to call in. (Optional) Available for Webex Support sites only. This field must contain only numbers. Enter numbers and underscores (_) only; do not include punctuation, such as dashes or periods. Specifies that a shared application or desktop appears in a window a support representatives or customers screen. After importing completes, select the Import Results link that appears. To host Webex Meetings, training sessions, support sessions, or events, the hosts account must be active. If the field is left empty, it defaults to 1. ", Manage organization contacts in Control Hub. If checked, the user is an Administrator. (Optional) Specifies the ZIP or postal code for the user's mailing address. You cannot remove telephony privileges for users with Personal Room enabled. Specifies whether the user can generate reports containing information about training sessions that the user hosted and computers that the user accessed remotely using Access Anywhere. If you leave this field empty, the default is N. (Optional) Specifies the language that is selected by default on the user's Preferences page. If the field is left empty, a temporary password is generated automatically. The telephony server provides these numbers to the user when the user adds a personal teleconferencing account using the My Profile page. Note:The following information in the CSV file applies to attendee accounts. Type only numbers in this field. I still get the same response from Webex Events: "You cannot import the file because it contains no contact.. This depends on your site configuration. Replacing all of the commas with tabs 3. Available only if your Webex site is provisioned with multiple bridge locations. Sign in to https://admin.webex.com/ and select Users. Webex Control Hub & API Support 769 10 2 Webex Control Hub & API Support ruatkin Cisco Employee Options 10-27-2021 08:24 AM Greetings, does Control Hub have the ability to send troubleshooting metrics (latency, jitter, packet loss, etc) via an API/webhook? If any codes contain leading zeros, do not type them. You can specify multiple teleconferencing types for any user account, if your organization has purchased the appropriate options. (Optional) If your site includes the My Webex option, specify the type of My Webex privilege assigned to the account. For example, if your site has 10 My Webex Pro licenses, and you specify PRO for 20 accounts, Webex Site Administration imports account information only for the first 10 accounts for which you specified PRO. Specifies the location at which Webex Recorder saves recording files. The UC manager profile lets you specify a voice services domain for the user. 1: Specifies that the user has a Personal Room. (Optional) Available for Cisco Webex Support sites only. For more information on the error messages, see the 'Error messages' section. 21-Jul-2021. On the Location and Name page, select a location and enter a name for the call park group. A value can be up to 128 characters, and include letters, numbers, and special characters. If the field is left empty, it defaults to Available. CLIAU: User support teleconferencing CLI authentication. The service then calls the attendee's phone number. Manage your services and users, provision devices, view detailed analytics and reporting, and configure security and compliance policies. Type the computer names exactly as they appear in Webex Site Administration. To specify multiple teleconferencing types, separate them with commas, without spacesFor example: (Optional) Specifies the index number for the time zone in which the user resides. In the Type box, enter the number format, such as 000-000-0000 for a phone number. (Optional) Specifies whether the system automatically generates an access code. I saved as a .csv file, and the import worked. If the field is left empty, it defaults to PRO. Open a CSV File in Microsoft Excel and Keep the Leading Zeros Open a new, blank Excel workbook, and click the Data In the Get External Data category, select From text. (Optional) Applies only to accounts for which you have specified PRO in the My Webex field and Y for the AccessAnywhere field. For a Webex Support session, specifies how a shared application or desktop appears on a representative's and customer's screen by default. For a Remote Support session, specifies the color setting for a shared application or desktop that appears on a support representative's or customer's screen by default. The name of the department used for tracking. Review the information carefully, and verify its accuracy before you confirm that you want to upload the file. Usernames: Can consist of a maximum of 64 characters. Do not add or edit data in these fields. (Optional) Specifies whether video device-enabled meetings are available for the user. Specifies the users who can schedule sessions on behalf of this user. To specify a user, type the user's email address exactly as it appears for the user's account. The computers must already be defined for Remote Access in Webex Site Administration. When the field is left empty, FirstName + LastName will display in the Meeting Participants List. Y: Specifies that the user receives the Welcome email message. If you use a spreadsheet editor make sure to set the cell format to text, and add back any + signs that were removed. You must include all column headings, regardless of whether their information is optional, and format them exactly as specified. 0: Specifies that the user doesn't have a Personal Room. If you export user account data, these fields are populated with the teleconferencing numbers from the users personal teleconferencing accounts. Procedure Test the Office 365 and Hybrid Calendar integration Use these steps to set up a test meeting and verify the Office 365 integration. Specifies the first name of the user to whom this account belongs. If you do not want to allocate more computers to a user account, you can leave this field blank. Specifies that Webex Support automatically records support sessions that the user conducts. In the Number group, click the Number Format () icon. For these sites, leave the field blank, or enter N. (Optional) Specifies the general privileges that the user has on your Cisco Webex site. If you export user account data, these fields populate with the teleconferencing numbers from the users personal teleconferencing accounts. You can use this option if you suspect a problem with a user's password. This field can contain one of the following values: If you leave this field empty, it defaults to Available. I would open up a case with Support here:https://help.webex.com/contact. From the customer view in https://admin.webex.com, go to Users, click Manage Users, and choose CSV Add or Modify User. The computers must already be defined for Remote Access in Webex Site Administration. Enter numbers only; do not include punctuation, such as dashes or periods. You can specify the following value in this field: AREC: Auto record. The error log is in the CSV file format and you can open it in a spreadsheet editor such as Microsoft Excel. When you open a CSV file, Microsoft Excel removes the leading zeros from all number codes. When you select this option, the contacts that are sourced from BroadWorks, LDAP, and UCM are disabled. No longer supported. This field can contain one of the following values: Y: Specifies that My Reports is available in the user's My Webex area, allowing the user to generate reports on your site. If the value in the database is Y and you set the value to Y in the CSV file, Webex Site Administration generates another change password email for the user. To obtain a valid code for this field, see the index values under Index for the session types that appear on your Webex Site Administration home page. N: Specifies that My Computers is available in the user's My Webex area, preventing the user from setting up remote computers on your site. Specifies whether a user account is active or inactive. To determine the amount of remaining storage space available for allocating to user accounts, see the Add User or Edit User page in Webex Site Administration. When creating a CSV file using a spreadsheet program, such as Microsoft Excel, the column headings must be in the first row of a spreadsheet. Welcome to the Webex Community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have this problem too Labels: Internal Partner 0 Helpful Share Reply All forum topics If the field is left empty, it defaults to 16B. (Optional) Specifies that the user must change their password the next time that they sign in. To assign a service, add TRUE in that service's column, and to exclude a service, add FALSE. The service then calls the attendee's phone number. You cannot use the Webex Meetings-specific CSV file to add or to entitle users. The information in this article is for administrators who manage Webex sites through Control Hub. The user can access the billing reports from their My Webex page. (Optional) Specifies the users PCN audio personal identification number. I still get the same response from Webex Events: "You cannot import the file because it contains no contact.. If you specify a location on a computer on your network, ensure that. N: Specifies that My Meetings is not available in the user's My Webex area. (Optional) Specifies that PCN account supports international call-in. 1. Getting started See All Pollbot Productivity, Social Rememory Productivity, Social BirthdayBot Social, Other Watercooler Social, Strategy & Team Planning Most popular See All Pollbot Productivity, Social MURAL Collaboration Management, Productivity Watercooler Social, Strategy & Team Planning BirthdayBot After the export process is complete, click the Export Results link that appears. When it comes to device management, Control Hub is the single pane of glass for all cloud deployments and recently with our new Webex Edge for Devices it can handle some of the On Premises workload as well. You cannot remove telephony privileges for users with Personal Room enabled. Click Export to download the file. However, there are just two small limitations, in case you need to onboard really big amount of users: It's possible to onboard 20 000 users at a time Speed of such onboarding (at least in my test runs were 0.6 users per second) Setup Webex Devices. If the field is left empty, it prompts for a last name. Enter the name of your tenant, then click Next. In this case, Control Hub generates a list of records for the values that it was unable to add, including the cause for each error. (Optional) Applies only to accounts for which you have specified PRO in the My Webex field. No longer supported. After you finish specifying code values, save the spreadsheet file as a CSV file, which as a .csv extension. 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