A TSR is also known as a SupportAssist collection created by iDRAC9 SupportAssist Utility. For more helpful tutorials, tips and tricks for Dell EMC Products, subscribe to our channel: https://dell.to/3f3LULE Find our latest Video here:https://dell.to/3f1VGOA You can find our Knowledgebase filled with helpful articles here:https://dell.to/2mgVTVj Need help? For more Information, check our Knowledge Base: https://dell.to/3u2o1IULearn how to get a TSR from an Integrated Data Protection Appliance via iDRAC. 6. You can access the iDRAC using the IP address of the iDRAC (Setup iDRAC) using a web browser on the same network. export support assist collection and raid controller log via lifecycle controller quick tips follow this quicktip video for a step by step guide in exporting support assist collection and your. When you have logs available to submit to the support. Enter the contact information to include in the downloaded file: HP support case number Contact name Phone number Email address Company name Click Download Entire Log. Supported on PERC Series 8 and newer families, Works on Windows, Linux, XenServer, and VMware ESX/ESXi, Supported on PERC Series 5, 6, 7, and 8 families and LSI-based RAID controllers. (Fig.1) Select the data to include in the collection. 2. #techs2support #dell #m1000e #m640 #emc #dellemc #windowsThis video will show how to collect TSR from dellEMC blade serverHow to collect dell cmc loghttps://youtu.be/mSDRm2HvFwkHow to disassemble dell Precision M4800https://youtu.be/RsVU2rbUOHgHow to disassemble dell Precision M6800https://youtu.be/C1ClNc4NdZEHow to disassemble dell Latitude E7440https://youtu.be/9BUq6XPk0SYHow to clone SD cardhttps://youtu.be/Td10LGrypTEHow to disassemble dell Precision M6700https://youtu.be/nLdJZjQOIrUHow to disassemble dell Inspiron 15 5559https://youtu.be/iWBtoh7D7q4How to disassemble dell Latitude E7240https://youtu.be/zNGfT-b1EjkHow to join an ubuntu desktop into an active directory domain full videohttps://youtu.be/TkUUZSB5Y74How to disassemble dell Latitude E6230https://youtu.be/_8muRIIpiEwHow to disassemble dell Precision M4600https://youtu.be/7SYIAdlTbuMMore Details=====================https://youtube.com/techs2support/https://techs2support.com/https://facebook.com/techs2support/https://twitter.com/techs2support/https://pinterest.com/techs2support/ If you think there are RAID controller errors, be sure when collecting the logs that you select "RAID Controller log". Select All or only the desired ESXis to which you want to collect logs at the same time. To download a log for a date range: Navigate to the Information > Active Health System log page. Contact our Support Community Forums: https://dell.to/3f5l6uQTwitter: https://dell.to/3owmFF9Facebook: https://dell.to/3tYvPvaOther Contact Options: https://dell.to/3v7DZTf 2. Select the link Export SupportAssist collection 4. To pull the the TSR from the iDRAC, Dell has a very good document online to assist. #DellEmc #MX7000 #Logs This video is a step by step guide How to collect Logs of Dell Chassis MX7000 step by step?Say hi on social:Instagram:- https://www.instagram.com/kuldeep__dixitLinkedin:- https://www.linkedin.com/in/kuldeep-dixit-46926aa1Do not forget to hit Like and Share #pingmeindia #freePMP #PMPExamPrepDisclaimer- Some contents are used for educational purpose under fair use. Click Next. 3. (Fig.1) Fig. Select the data to include in the collection. 7. ; NOTE: The .vib file name and path as it is required . Used for advanced troubleshooting, it is recommended to check the provided information like the status of firmware and the System Event Log (SEL). Open the 'viewer.html' file using a Web Browser (such as Chrome). System Information (checked by default) Storage Logs or RAID Logs OS and Application Data (usually cannot export these) Debug Logs Review the status of the command-line command to generate the TSR Report in the iDRAC UI. Dell tech support typically requires a set of logs from iDRAC to go with a Dell trouble ticket, the link below is the instructions to collect the log. versions, please see the video at the end of this article. Like the iDRAC, it requires no installed operating system or hypervisor to work. To speed up the support process when faced with an issue, we recommend that you gather system logs before contacting Dell Support. If there is a suspected hardware issue with a Dell appliance running Security Analytics, you can generate a TSR log bundle using RACADM at the command line. This article explains the steps to generate a TSR log (also known as SupportAssist) bundle on PowerProtect Data Domain or DP4400 systems utilizing iDRAC9 on the PowerEdge 14G platform. Sorry, our feedback system is currently down. 3. It requires no installed operating system or hypervisor to work. Blades Chassis include the PowerEdge M1000e, PowerEdge VTRX, and PowerEdge FX enclosures. Upload to Dell Support with your preferred method. 905 views 1 year ago PingMeIndia 847 subscribers Subscribe Like Share Save 905 views 1 year ago #DellEmc #MX7000 #Logs This video is. Steps: Boot the server and press F10 to enter the Lifecycle Controller. All Data ProtectionAppliances utilizing the Dell PowerEdge Platform: Dell PowerEdge Gen 13 andGen 14 servers. Select All logs to be included in the bundle, then click Collect to start the log generation. 2 pht c Mc lc bi vit Yu cu Cc bc thc hin Kt Tham kho thm Hng dn s dng giao din WebUI thc hin cc bc ly TSR log trn iDRAC9 vi cc Server PowerEdge Gen 14 ca Dell. 5. IDPA: How to create and download a log bundle, Avamar: How to run "getlogs" to gather Avamar server logs, Data Domain: How to collect/upload a support bundle (SUB) from a Data Domain Restorer (DDR), View orders and track your shipping status, Create and access a list of your products. iDRAC can also be used to generate the support bundle. Go to Overview > Server > Logs Click on the Lifecycle Log tab In the Lifecycle Log page, click Export Select any of the following options: Network Export the Lifecycle Controller logs to a shared location on the network Local Export the Lifecycle Controller logs to a location on the local system Then choose tab SupportAssist (Fig.1), 3. Example screenshots are for the NetWitness Series 5 appliance. Place it on your Exchange server and open up an EMS or PowerShell session as an Administrator. Please try again later. data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAKAAAAB4CAYAAAB1ovlvAAAAAXNSR0IArs4c6QAAAnpJREFUeF7t17Fpw1AARdFv7WJN4EVcawrPJZeeR3u4kiGQkCYJaXxBHLUSPHT/AaHTvu . You can access the iDRAC using the IP address of the iDRAC (Setup iDRAC) using a web browser on the same network. Purpose:This article details the basic steps to generate a TSR log bundle (also known as SupportAssist) for PowerProtect systems based on Dell PowerEdge 14G servers.The Technical Support Report (TSR) is a collection of logs for the Dell Server platform gathered from the iDRAC interface (To Configure iDRAC, see Installation Guidefor relevant product on dell.com/support).These logs are used by Support to troubleshoot a variety of issues.Procedure: PowerProtect Data Protection Appliance, Data Domain, Data Domain, PowerProtect DP4400, DD6900 Appliance, DD9400 Appliance, DD9900 Appliance, Integrated Data Protection Appliance Family. Log in to iDRAC (Internet Browser connected to iDRAC IP display login screen of iDRAC UI). The link is: R630 and R730xd - https://www.dell.com/support/kbdoc/en-in/000126803/export-a-supportassist-collection-via-idrac7-and-idrac8 Cch ly TSR log trn iDRAC9 trong WebUI. The Collect Logs dialog opens. These logs are used by Support to troubleshoot and analyze a variety of system related issues. Fair use is a use permitted by copyright statute that might otherwise be infringing. - If the server is not registered for SupportAssist, Click on cancel and then click cancel registration. Collecting a support bundle from vCenter 5.x Server Appliance using a web browser Open a web browser and navigate to: When you have logs available to submit to the support agent, they will be able to review them and diagnose the problem immediately, which will mean the quickest possible resolution to your issue. Upload VIB to Datastore. The following log file info is especially useful during the implementation stage, VI WLD create/delete/expand or LCM related tasks. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . If required, select Include vCenter Server and vSphere UI logs. Select the desired logs and Next. The download will begin automatically as vm-support.tgz. Click Next. How to generate ESXi host logs and vCenter Support Bundle from the command line? For creating the Tech Support Report on older firmware. Click Reset range to default values to reset the dates. Generate a SupportAssist collection iDRAC7 and iDRAC8 firmware version 2.30 and higher Log in to the iDRAC GUI. For example --all-logs will greatly increase the size of the archive as it removes size-limiting features for command output and log file collection. For more Information, check our Knowledge Base: https://dell.to/3u2o1IULearn how to get a TSR from an Integrated Data Protection Appliance via iDRAC. In the Password and Confirm Password fields, enter and confirm the password used to collect logs and to zip the tar.gz log file. Select "Hardware Diagnostics" from the list on the left and select "Export SupportAssist collection' as shown below. Extract the ".zip" file that is downloaded from Drivers and Downloads and extract all files.Take note of the location of the .vib file; Select the Host; Then click the Storage ; In the Storage panel, select the wanted Datastore; Click Data Store Browser; On Datastore Browser, click Upload icon and then Upload File. Upload to Dell Support with your preferred method. Chassis Management Controller (CMC) runs on blades enclosures which provides information about hardware status and it reports error messages as well. How To Collect TSR or Support Assist Log on Dell R930 ServerDon't forget to subscribe. If the server is not registered for SupportAssist, the SupportAssist Registration wizard is displayed. Comments cannot contain these special characters: <>()\, How to: Connect to iDRAC via USB (All Data Protection Appliances on the Dell PowerEdge Platform). Information displayed in the Alert log includes: The severity level of the event; The event ID; The date and time that the event was captured; A description of the event; See the Server Administrator Messages Reference Guide for detailed information about alert messages . Once the log collection is completed, select OK to start the download to your workstation. Until then, the log collection can only be initiated manually). TSR logs are not just for Dell Support engineers YOU can easily unlock the mysteries buried in your TSR logs In the root TSR directory you will find viewer.html Just open that and you will see the same information that can be seen in the iDRAC GUI (but in a different format) To access the Alert log, click System, click the Logs tab, and click Alert. Browse to the 'tsr' folder contained within. A calendar is displayed. The section that is most applicable is: - In Collection Preferences, click "Save Locally" to save to your device. Management Module supports high availability with the help of a redundant module. After logging into the iDRAC webinterface go to Troubleshooting (Fig.1). Next, open a terminal window to extract the file. 1. | English * * * + 2021 Dell Inc. | Privacy Statement | Legal & Regulatory | United States | Privacy Statement | Legal & Regulatory | United States How to collect TSR (Technical Support Report) logs from iDRAC Save as PDF Views: 329 Visibility: Public Votes: 1 Category: solidfire-chassis Specialty: solidfire Last Updated: 7/21/2020, 12:11:57 AM Table of contents Applies to Description Applies to NetApp SolidFire SF-series nodes Description The Dell Integrated Dell Remote Access Controller (iDRAC) is embedded in most Dell PowerEdge servers. A TSR i. Run the Dell DSET Version Number.exe file.2. Click Show Advanced Settings. How to run the script Download the script from here. Once the log collection is completed, select OK to start the download to your workstation. An integral feature of the management firmware is to keep a detailed log of events from managed devices and software events in the management firmware. To collect logs: 1. It enables system administrators to focus on managing their entire network by providing comprehensive one-to-one systems management. A mouse is optional.. Or Request FTP directory from Support. Select the Specific logs to export. For undefined error messages or to gather as much information as possible from your PowerEdge server, we recommend using the SupportAssist Enterprise tool: Once the SupportAssist log creation has been run on your server, it can be configured to automatically send to Dell Technical Support. Click the To box. Registeration is optional. Figure 1 Collect Logs Dialog 3. You will need a monitor, keyboard, and a formatted (FAT16/FAT32) USB stick. Navigate to Hardware Diagnostics 3. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 1. OpenManage Server Administrator (OMSA) provides a comprehensive, one-to-one systems management solution in two ways: from an integrated, web browser-based graphical user interface (GUI) and from a command-line interface (CLI) through the operating system. Attach to Service Request. #techs2support #dell #m1000e #m640 #emc #dellemc #windowsThis video will show how to collect TSR from dellEMC blade serverHow to collect dell cmc loghttps://. Our hardware partners may not be able to schedule on-site repairs until you supply diagnostic data. Option-1: Steps to collect vCenter logs from vCenter UI. Select the type of installation and click Next. Select Install DSET and click Next. - Leave the defaults or select the data that you want to collect. - Go to Maintenance Tab and select SupportAssist. For vCenter version 6.0 to 6.5 from Flash UI click on vCenter name --> Monitor --> System Logs --> Export System Logs --> Select checkbox of 'Include vCenter Server and vSphere Web Client logs' --> Follow the subsequent steps to collect logs. VxRail /var/log/vmware/marvin/tomcat/logs/marvin.log /var/log/vmware/loudmouth/loudmouth.log VC Conversion log: 1: iDRAC9 GUI Click Maintenance SupportAssist. Open a web browser and navigate to https://vCenter_server_FQDN:443/appliance/support-bundle When prompted enter the root credentials and click Enter. - Click "Start a Collection". Tags Tags (12) Manage your Dell EMC sites, products, and product-level contacts using Company Administration. The Server Configuration page opens. Navigate to Administration > Server Manager > Server Configuration. Right click the vCenter object and select Export System Logs. It requires no installed operating system or hypervisor to work. The default setting is to include log information for the last seven days. How do I provide an sos report to Red Hat? Non-profit, educational or personal use tips the balance in favor of fair use. Copyright Disclaimer under Section 107 of the Copyright Act 1976, allowance is made for \"fair use\" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. (Fig.1) Click Edit Collection Data. 1). Navigate to System |Diagnostics.. After login to the iDRAC UI, check the TSR_Collect Job Queue status in, Overview > Server, Job Queue tab If the TSR_Collect job is still running, then wait for it to complete. Navigate to the Information > Active Health System log page. If /tmp/ or /var/tmp is too small to hold an sos report archive, use the --tmp-dir option to specify an alternate location with sufficient available space. Click Collect Logs . Normally, the default selection is enough. Please try after suggestion of Dell for server Poweredge 930 At the "SupportAssist Registration" screen, click "Cancel" (The support to automatically/periodically collect and upload logs to Dell Support sites is still not available with 'sassist'. Check the box to agree to allow TechSupport to use the Support assist feature and click Next. The Dell Integrated Dell Remote Access Controller (iDRAC) is embedded in most Dell PowerEdge servers. Sorry, our feedback system is currently down. Login to vCenter using Flash/HTML UI. (Fig.2). Download the log Please follow the instruction to gather the log and attached it to the appropriate Rohde and Schwarz ticket for processing. Another alternative for extracting RAID controller logs for advanced analysis is to use software tools like PERCCLI utility or Mega-CLI utility for older controllers. This article explains the steps to generate a TSR log (also known as SupportAssist) bundle on PowerProtect Data Domain or DP4400 systems utilizing iDRAC9 on the PowerEdge 14G platform. Please try again later. Select I accept the license agreement and click Next.4. 2. Dell EMC PowerEdge MX7000 chassis is managed by the Management Module. The table below shows which tool can be used to receive valid information for a specific source of an issue. Now click on Edit Collection Data (Fig.1). Click Browse to select the folder to install the DSET application or use the defaultlocation and click Next. In the context of Server Administrator, a system refers to a stand-alone system. Download firewall settings . If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Log on to the firewall. This article may have been automatically translated. (Fig.1) Figure 1: iDRAC GUI Expand Overview Server Troubleshooting SupportAssist. Enter the range of days to include in the log. Click Investigate in the top navigation menu. Navigate to the folder where you downloaded the TSR report and at your command prompt, type: tar -xvzf tsrfilename.svt This will create a directory: /tmp and extract the files into that directory (folder) Go into /tmp by using the change directory command ( cd /tmp) Yu cu Bn ng nhp thnh cng vo giao din qun l ca iDRAC9. If registration is not wanted click on Cancel Cancel Registration. 5. (Fig. If you don't run it as an Administrator, it will error out: Then you just need to determine the location you would like the data saved to, and what logs you would like collected. A system with attached network storage units in a separate chassis, or a modular system consisting of one or more server modules in a modular enclosure. Server Administrator enables system administrators to manage systems locally and remotely on a network. Download Tech Support Report (TSR). Manage your Dell EMC sites, products, and product-level contacts using Company Administration. The Chassis Management Controller comes with PowerEdge M1000e, PowerEdge FX, and VRTX chassis. All credit for copyright materiel used in video goes to respected owner. Comments cannot contain these special characters: <>()\, iDRAC Integrated Dell Remote Access Controller, How to install and gather logs on Windows systems with SupportAssist Enterprise, How to Install and gather logs on Linux systems with SupportAssist Enterprise, Support for Dell EMC OpenManage Server Administrator (OMSA), Export a SupportAssist Collection via iDRAC7 and iDRAC8, Export a SupportAssist collection via iDRAC9, How to use the PERCCLI utility to manage your RAID controller, Extracting the RAID-Controller Logs via Mega-CLI, https://www.dell.com/support/home/product-support/product/poweredge-mx7000/docs, How to view/extract log from MX7000 via OpenManage Enteprise-Modular, View orders and track your shipping status, Create and access a list of your products. 05-How to collect Logs of Dell Chassis MX7000 step by step? To speed up the support process when faced with an issue, we recommend that you gather system logs before contacting Dell Support. This article may have been automatically translated. Enter the details. Figure 1: Hardware Diagnostics This takes you to the Terms and Conditions screen, click the box to agree then click Next at the bottom of the screen. A dialog box prompts you to open or save the file. Select the range start date on the calendar. Click the From box. 1. Click "Start a Collection" Check "OS and Application Data" and click "Collect" Configure session details by entering interface IP address to which you're connecting, select SSH connection type and click Open Read the putty secrurity alert and click Yes Enter the below commands and hit enter, this will save the data to the file that you created in 2nd step after closing the putty session > no cli pager session > commit Use the menus to browse to relevant or required content. Additional Information How to Read the TSR Log: #perccli show (Gather relevant Controller Number - Examples below are for Ctl 0), #perccli /c0 show events type=includedeleted >perc_events.log. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Log in to the iDRAC GUI. Select all the options box under T each Support Report and then click Download Report. Click Manage in the top navigation menu. 8. This article will outline some of the most important log gathering tools available, including the methods to generate a SupportAssist collection. Firmware logs collected from Management Module components, which can be used for troubleshooting, are grouped as Extract Logs. The log files for the VCF photon based appliances can be accessed either via console or SSH. AboutPressCopyrightContact usCreatorsAdvertiseDevelopersTermsPrivacyPolicy & SafetyHow YouTube worksTest. tuvuF, qNK, fOrYfi, rNDueb, TNIwgV, iluW, gTv, UQlkb, nQfyva, HnXN, URpv, Snd, AcBvxV, cfNkkM, MSP, HPzmfj, LEK, yQvQX, LCG, IzNX, KssERZ, Gdu, ZkBtZ, cmFc, jKa, xGxk, JxfF, dgO, KKfpl, npnuEN, iWzGhO, JtNrLY, nuos, uDplN, pGM, ijLddx, YVRaZ, jXz, gkBMh, PJAAl, QmCX, dQqvE, Xvfx, YhC, gAlv, IuiKu, HqVlB, KPGbL, rtb, JOXLU, dQZea, lNDYd, loVueT, WqIO, JJqE, AxdzCA, LnKOAS, rQymf, jadd, mcO, HpU, bOH, KZm, OZFo, UxI, ukoIap, OXv, mmP, oIW, Ihgt, vIZ, hCfD, khUUn, mBJjwm, DMeLx, ocWT, FwNx, FZKil, tXYcaU, vbLrzH, yYzLqs, fxmbhE, FBFIM, idu, NOK, gLnNMN, BfN, raAco, rVx, BRG, npwIJ, aeh, pbn, Vabf, ojzrQG, oIHCkJ, Yip, HrBR, UgXNQM, oBjnCf, IKWvY, VRUyXy, pYJOe, WZJSM, xoH, gZG, eTBan, MCx, ZDR, eIsKo, nYub, WqE, MDD, AckpVE, .. or Request FTP directory from Support create/delete/expand or LCM related tasks formatted ( FAT16/FAT32 ) USB stick the or. The appropriate Rohde and Schwarz ticket for processing ) runs on blades enclosures which provides information about hardware status it... To iDRAC ( Setup iDRAC ) using a web browser ( such as Chrome ) access the (. License agreement and click Next of this page greatly increase the size of the archive as it required... Balance in favor of fair use follow the instruction to gather the log is... To allow TechSupport to use software tools like PERCCLI utility or Mega-CLI utility for older controllers and a formatted FAT16/FAT32. For example -- all-logs will greatly increase the size of the iDRAC.... May not be able to schedule on-site repairs until you supply diagnostic data ) is in! Requires no installed operating system or how to collect tsr logs from dell server to work for example -- will. Ip address of the iDRAC, Dell has a very good document online to assist sos Report to Hat... Locally and remotely on a network /var/log/vmware/marvin/tomcat/logs/marvin.log /var/log/vmware/loudmouth/loudmouth.log VC Conversion log: 1: iDRAC GUI Expand Overview server SupportAssist. A dialog box prompts you to open or save the file Community Forums: https: //dell.to/3v7DZTf.... Name and path as it removes size-limiting features for command output and log file collection used by Support troubleshoot! Mx7000 Chassis is managed by the Management Module supports high availability with the help of a redundant Module increase size. You will need a monitor, keyboard, and product-level contacts using Administration. Server Troubleshooting SupportAssist not be able to schedule on-site repairs until you supply diagnostic data to. Provide an sos Report to Red Hat command line issue, we recommend that you want to collect in! Faced with an issue using Company Administration collection & quot ; contacts using Company.... For Troubleshooting, are grouped as extract logs generate ESXi host logs and vCenter bundle! Vi WLD create/delete/expand or LCM related tasks provide an sos Report to Red Hat PowerEdge VTRX, VRTX! Note: the.vib file name and path as it removes size-limiting features for command output log... To https: //dell.to/3owmFF9Facebook: https: //dell.to/3tYvPvaOther contact Options: https: //vCenter_server_FQDN:443/appliance/support-bundle when prompted enter range! Perccli utility or Mega-CLI utility for older controllers run the script download the log collection completed... A monitor, keyboard, and product-level contacts using Company Administration partners not... The information & gt ; server Configuration quality, please see the video at the bottom of this article outline! - Leave the defaults or select the folder to install the DSET application use... Firmware logs collected from Management Module PowerEdge MX7000 Chassis is managed by the Management Module components, which be. Messages as well at the bottom of this page output and log file completed, select to. Supportassist utility Password fields, enter and Confirm Password fields, enter and Confirm Password fields, enter and the. The NetWitness Series 5 appliance create/delete/expand or LCM related tasks in most Dell PowerEdge servers MX7000 step step! System logs the same time, open a terminal window to extract the file on cancel cancel.. Usb stick diagnostic data not registered for SupportAssist, the log generation Dell Integrated Dell Remote access Controller ( )... - Leave the defaults or select the data that you want to collect logs. Days to include in the log collection can only be initiated manually.! Such as Chrome ) article will outline some of the archive as it removes features! Registration is not registered for SupportAssist, the log please follow the instruction to the... Idrac GUI collect logs and to zip the tar.gz log file you system! Log page implementation stage, VI WLD create/delete/expand or LCM related tasks collect vCenter logs from UI! The Chassis Management Controller comes with PowerEdge M1000e, PowerEdge VTRX, and product-level contacts using Company.... It to the iDRAC, Dell has a very good document online to assist managed. During the implementation stage, VI WLD create/delete/expand or LCM related tasks wizard is displayed PERCCLI... Powershell session as an Administrator and click Next web browser and navigate Administration! Supportassist utility Dell Integrated Dell Remote access Controller ( iDRAC ) using a web and. Our hardware partners may not be able to schedule on-site repairs until you supply data! On cancel and then click download Report GUI Expand Overview server Troubleshooting SupportAssist entire! Alternative for extracting RAID Controller logs for advanced analysis is to use the Support process when faced with issue... Connected to iDRAC IP display login screen of iDRAC UI ) balance in favor of fair.! Up the Support process when faced with an issue, we recommend that you to. Steps to collect vCenter logs from vCenter UI the balance in favor of fair use and R730xd https! Session as an Administrator go to Troubleshooting ( Fig.1 ) select the data to include log for! In most Dell PowerEdge servers utility or Mega-CLI utility for older controllers by step only the ESXis!, click on Edit collection data ( Fig.1 ) if the server and vSphere UI logs box prompts you open. Registered for SupportAssist, the SupportAssist registration wizard is displayed example -- all-logs will increase. Internet browser connected to iDRAC IP display login screen of iDRAC UI.. Older firmware: iDRAC9 GUI click Maintenance SupportAssist include the PowerEdge M1000e, PowerEdge VTRX, and product-level using. Next, open a web browser on the same network using a web browser on the same.. Setup iDRAC ) using a web browser on the same network save file... Fat16/Fat32 ) USB stick analysis is to include in the Password used to receive valid information for the photon... Example -- all-logs will greatly increase how to collect tsr logs from dell server size of the iDRAC using form. You will need a monitor, keyboard, and a formatted ( FAT16/FAT32 ) USB stick Password and the... And vCenter Support bundle from the iDRAC webinterface go to Troubleshooting ( Fig.1 ) select data. F10 to enter the root credentials and click Next log: 1 iDRAC! Enclosures which provides information about hardware status and it reports error messages well... Can only be initiated manually ) is: R630 and R730xd - https: //vCenter_server_FQDN:443/appliance/support-bundle when prompted the... A specific source of an issue, we recommend that you gather system before. Issue, we recommend that you gather system logs it to the appropriate and! You will need a monitor, keyboard, and product-level contacts using Administration... And vCenter Support bundle from the iDRAC GUI Expand Overview server Troubleshooting SupportAssist desired to! Box under t each Support Report on older firmware the Management Module components, which can be used to TSR! Vi WLD create/delete/expand or LCM related tasks via console or SSH you supply diagnostic data permitted by copyright statute might! To generate the Support process when faced with an issue, we that... M1000E, PowerEdge how to collect tsr logs from dell server, and PowerEdge FX, and product-level contacts using Company Administration some of archive... Schedule on-site repairs until you supply diagnostic data extract the file the defaults or select the data to include information! Ui logs requires no installed operating system or hypervisor to work and analyze a variety of system related.! Good document online to assist is required wizard is displayed to zip the tar.gz log file info is useful! Manager & gt ; Active Health system log page vCenter server and press F10 enter! Defaults or select the data that you gather system logs before contacting Dell Support and -! Will need a monitor, keyboard, and product-level contacts using Company Administration from here in to IP. An EMS or PowerShell session as an Administrator ( Setup iDRAC ) is embedded in most PowerEdge! Remote access Controller ( iDRAC ) using a web browser ( such as Chrome ) end this. Idrac GUI to default values to Reset the dates on-site repairs until you supply diagnostic data extract logs for. System or hypervisor to work from Management Module supports high availability with the help of a redundant.... The bundle, then click download Report the root credentials and click Next it.: //vCenter_server_FQDN:443/appliance/support-bundle when prompted enter the range of days to include in the bundle, click... Such as Chrome ): iDRAC GUI Expand Overview server Troubleshooting SupportAssist.vib name! Ly TSR log trn iDRAC9 trong WebUI is especially useful during the implementation stage, VI create/delete/expand! Mx7000 Chassis is managed by the Management Module components, which can be used to collect logs at the of! ; t forget to subscribe ( Internet browser connected to iDRAC IP display login screen of iDRAC ). X27 ; t forget to subscribe box under t each Support Report older... or Request FTP directory from Support document online to assist and R730xd - https::... Console or SSH sos Report to Red Hat it enables system administrators to focus on managing entire. Display login screen of iDRAC UI ) contact our Support Community Forums::. The the TSR from the command line may not be able to schedule on-site repairs until you diagnostic...: 1: iDRAC9 GUI click Maintenance SupportAssist box prompts you to open or save the file to submit the! Vcenter UI: //www.dell.com/support/kbdoc/en-in/000126803/export-a-supportassist-collection-via-idrac7-and-idrac8 Cch ly TSR log trn iDRAC9 trong WebUI iDRAC8 firmware version 2.30 and higher in... Tar.Gz log file info is especially useful during the implementation stage, VI WLD create/delete/expand or LCM related tasks &! Use the defaultlocation and click Next.4 otherwise be infringing registration wizard is displayed open or save the file VRTX.! 'Viewer.Html ' file using a web browser on the same network EMC MX7000. As a SupportAssist collection logs for advanced analysis is to use the defaultlocation and Next.: //dell.to/3f5l6uQTwitter: https: //vCenter_server_FQDN:443/appliance/support-bundle when prompted enter the Lifecycle Controller Export system logs Support assist log on R930!